Shipping Policy

Order Deadline
Orders placed on working days before 5:00 PM (GMT+1, Netherlands) will be included in the next processing round.

Order Processing
Orders may be processed within 1–2 business days (Monday through Friday, excluding holidays).

During processing, your order is checked, packed and prepared for shipment.

Shipping & delivery time

Delivery time
After processing, the average delivery time is 7–10 working days (Monday to Friday).

👉 Total maximum delivery time:
up to 12 working days from the moment of ordering.

This term consists of:

  • maximum 2 working days processing
  • maximum 10 business days shipping

In exceptional cases (for example busy carriers, customs checks or weather conditions) delivery may take a little longer.

Cancellation of orders

Want to cancel your order? You can do so free of charge as long as the order hasn't shipped yet .

  • Please contact us as soon as possible via the contact page
  • Orders are typically shipped within 1–2 business days

Has your order already been shipped? Then you can use your right of return . Any return costs will be at your own expense.

Wrong or damaged items

Did your order arrive damaged or did you receive the wrong product? We'll make sure to resolve it.

  • Report this within 30 days of receipt
  • Please include your order number and clear photos .
  • Please contact us via the contact page

We will assess your report as quickly as possible and provide an appropriate solution.

Delayed orders

Have you not received your order after 12 working days ?

  • Please check the shipping status first
  • Afterwards, please contact us via the contact page

We are investigating the situation and will keep you informed.

Customer service

Shop Name: Emma Deal

Customer service opening hours:
Monday to Friday – 8:00 am to 5:00 pm

We answer messages within 24 hours on weekdays .